Terms & Conditions
How to book
We provide short-term holiday accommodation free of charge to those caring for terminally ill loved ones. To book your get-away, just follow these simple steps:
1. Download one of our referral forms a take to either your local Hospice or GP. Once signed send it back to us at A Umbrage, PO BOX 1310, OUNDLE, PETERBOROUGH, PE2 2PE.
2. We will then contact you with your booking code and instructions. You’ll then be able to see when the cottage is available, and choose your time.
3. Once booked a FULLY REFUNDABLE £50.00 deposit is required. We love our After Umbrage cottage and know you will too, but accidents happen and we want to keep it beautiful for everyone.
That’s it. You’re in, and we hope you have a fantastic stay! Kingham cottage sleeps up to four so please feel free to bring friends or loved ones if you wish, or just take a little time for yourself. After all, you’ve earned it.
Here are our Terms and Conditions.
General
This is a legally binding contract between the property owner, Tara Belcher and the Client. The property owner is also referred to as “we” and “us”.
The client is the person who signs the application form or, in the case of online booking, the lead guest who makes the booking. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The client is also referred to as “you”.
The property referred to is Kingham Cottage.
Bookings
The maximum duration of stays is four nights.
Each client may book two stays of four nights each.
These stays must be a minimum of six months apart.
There is no time limit on booking these stays.
Only one booking per application form is allowed. It is the client’s responsibility to send a new application form each time they wish to make a booking.
Clients can also book an additional bereavement stay.
Cancellation by the Client
If the client is unable to use the agreed respite stay the property owner asks to be notified as soon as possible to allow the property owner to use the dates for another waiting client.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable and the property owner has to cancel the booking, the property owner will endeavour to find the client suitable alternative dates of stay. No compensation or consequential losses shall be paid.
Miscellaneous
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the client and their party to leave the property immediately, should the behaviour of the client and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is four. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately and will not be allowed any subsequent stay. Sub letting or assignation of the let is prohibited.
Pets
Small, well-behaved pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The client shall be liable for all damage caused by his/her pet or any pet belonging to the clients’ party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Arrival and Departure Time
Every effort will be made to have the property available at the agreed time on the day of arrival. The property must be vacated by the agreed time on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided 14 days prior to arrival.
Liability
The property owner takes no responsibility for the personal possessions of the client or the clients’ party. Vehicles and possessions are left entirely at the risk of the client.
Children must be supervised at all times.
Cleaning
We would like to think the Client and party would treat the property as they would their own home and at the end of the holiday, the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages
The Client should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. To keep the booking process as simple as possible for the client a breakages deposit is not required at the time of booking. However, the property owner retains the right to make an additional charge for damage and breakages, although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the client to make any such problem known to the property owner (or their representative) immediately after it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.